From 2018 to 2019! – Part 3

Triggre updates

In my previous two blogs, I discussed Triggre’s highlights and milestones of 2018. In this last blog of our three-part series, I’ll share my outlook on 2019, which – in my view – is very promising!

Positive developments, solid foundation

2018 was marked by positive developments: we have welcomed new customers in industries we hadn’t worked with before, we’ve expanded our team, and there is an ever-growing interest in Triggre, which has led to the growth of our company. All in all, we’ve laid a solid foundation to keep expanding next year.

As for me personally, I’ve been spending an increasing amount of my time on attracting new customers. When I started working at Triggre, this was always what we aimed for. So in the past year, I’ve enjoyed gathering more knowledge in this field and bringing my new experience to my other tasks as well. It allows me to be a better Triggre representative and share a lot of in-depth information with my prospects.

2019: the quest continues

In 2019, I am going to focus even more on attracting and welcoming new customers. This has to do with the increasing interest in Triggre, which I believe is directly related to the growth of our marketing footprint, but also with the fact that our current customers are satisfied and want to stay with us in the long term.

Our high customer satisfaction rate has fueled Triggre’s quest to keep growing. The increase of revenue related to our growth, we plan on investing in our product. Because our idea box is far from empty – there are many options and features we’d still like to enrich Triggre with. Continuous improvement and expansion: that’s what we strive for. Not only in 2019, but for years to come!

P.S.: We’re hosting another introduction session of the Triggre Academy on the 13th of February 2019. Would you like to meet us, find out how our software works or see if it’s something that can help you? Sign up here and we’ll tell you all about it.

From 2018 to 2019! – Part 2

Triggre updates

2018 has been marked by several milestones and ambitious plans for the new year. In this three-part blog series, I provide my perspective on the past and coming year. Today, part two: hands-on demos, on-the-go applications, and testing Triggre’s security measures in practice.

Building mini-applications on the spot

As a Guide, I often hold demos for potential customers. What I’ve noticed over time is that people understand the concept of Triggre very quickly – they can easily see the benefits of creating an application without the hassle that IT is traditionally associated with.

But I regularly found myself explaining to them where to start. What are the steps that lead to a fully-fledged application? Which steps can you skip when you automate a manual process? Such questions often required further explanation.

Therefore, we switched from merely showing the final result to broadly sharing how and why Triggre works. As of 2018, we follow this with a question: ‘Can you give us a fairly simple example of a (dragging) process you’d like to automate?’ Then, we build a small yet tangible application on the spot to demonstrate how Triggre works in practice. Sometimes, we do this in person – other times, through Skype. Because in 2018, we also started giving more and more online demos.

Automating on-the-go processes

A growing number of people use Triggre on their mobile devices. Our applications have always worked on smartphones and tablets, but the ‘mobile user trend’ has led us to further simplify applications so they are perfectly aligned with mobile users.

For example, one of our customers has made an application with Triggre that allows all on-the-road sales managers to create contracts from clients’ locations. It only takes a few clicks to register the agreement made, put together a contract, and have a PDF version sent to the client automatically through email.

Passed with flying colors

Our first two healthcare customers put Triggre to the test. In healthcare, the handling and security of personal data is more important than in any other industry. It was a great practical test that we passed with flying colors: we didn’t need to make a single adjustment to our software. In other words, our security measures are as thorough as we’d designed them to be!

From 2018 to 2019! – Part 1

Triggre updates

2018 has been an eventful year for Triggre. In this three-part blog series, I’d like to look back on the highlights and glimpse into the near future – or, 2019 – from my perspective as a Guide. Today, part one: new customers and industries plus considerable growth.

New customers, new industries

In 2018, a range of new customers have embraced Triggre, some in industries which we hadn’t worked with before – for example, a paper factory. This was interesting, because most of our customers want to automate office-based processes.

But as it turns out, the optimization of production and manufacturing processes isn’t all that different – which was emphasized by the car manufacturer that we also welcomed as a new customer. Using Triggre, they have designed a comprehensive application to optimize the entire process of creating electric cars for elderly people: from manufacturing to ordering parts and providing maintenance.

External, internal, and personal growth

With a flow of new customers – some of which approached us on the recommendation of other companies that are using Triggre successfully – we needed an extra Guide, a Triggre expert who helps our customers navigate the process optimization waters.

Triggre’s growth has also affected me personally: besides being a Guide, I took on sales and business development tasks in 2018. This has enabled me to explain even better what Triggre can do in terms of process optimization – knowledge I happily share with both prospects and customers.

Step-by-step learning approach

Another 2018 milestone was the launch of our new product’s trial, which has been requested and used extensively. It teaches users how to create an application with Triggre step by step, providing a clear online explanation. This approach fits perfectly into the philosophy of the Triggre Academy, which was born in conjunction with our new website.

Through the Academy, people learn how to create an application with Triggre based on a step-by-step, hands-on method. Its purpose is to set up a community of creators who can turn great ideas into useful results, using their Triggre backpack of knowledge. After completing the first program, they can either leave it at that or continue to learn. Ultimately, it is possible to reach the level of a Guide and teach others how to use Triggre!

How to draft a plan of improvement

In our previous blogs, we discussed the importance of determining the happy flow and addressing the bottle necks. Once you’ve asked all necessary questions, you can take concrete steps towards creating your own application. Key to this process is a nicely timed series of ‘what ifs.’

Alternative scenarios, subsequent steps

What if we would leave these process steps out? What if we would add another step? What if we would create an application that sends text messages in addition to emails? Such questions allow you to broaden your horizon and come to an actionable plan of improvement.

However, it is essential to write down all subsequent steps, because one single change in your process will likely cause a so-called ripple effect: many other steps will be affected by it. Therefore, you need to check if this change will not result in any problems later in the process and if it will create a desirable overall outcome.

By way of example, let’s have a look at the above mentioned text message solution. Suppose an employee with a commercial position receives tons of emails each day, which often causes new account requests to end up on the bottom of the pile. This, in turn, leads to unwanted and unnecessary delays.

So, you could try to create an application that first sends out an email, but that also sends text message reminders at set intervals. And if said the employee does not respond to the latter, the application may ultimately send the request to an authorized co-worker.

Now, it is important to ‘tell’ yourself the subsequent story: write down exactly what would happen next, taking the smallest steps into account. That way, you can see if the application you have in mind will work in practice!

Making decisions, drafting a plan

If all the steps lead to a desired result, you can definitively opt for a specific solution. When writing down your plan of improvement, be short and concise: in most cases, one page will suffice. Using this plan, you can create the first version of your application, which you will continuously improve.

The reason why it’s important to make something tangible quickly is that once created, your application will allow you to make improvements by trial and error. If it does not yet yield the hoped-for result, you can easily go back to your series of ‘what-if questions’ and adjust the application where needed!

Keep in mind that changing a lot at once can make your improvement process very slow. You’d want to offer your users new features as soon as possible, so it’s recommended that you divide this process into phases. Keep an eye on our blog to read more about this subject!

The road to success: finding the bottlenecks in your process

“Where can we make the greatest impact?” It’s a question that sets you off in the right direction when automating your processes. Once you have selected a problem or process to start with, you need to get all your stakeholders on board.

After all, you want your co-workers, customers and/or suppliers to quickly see the added value of the application you wish to make. To achieve this, addressing the biggest bottleneck helps you to create support for your digitalization endeavors.

Reveal the bottleneck: get to the root of the problem

Where does it often go wrong in your process? What action costs a lot of time? What is a major point for improvement? Usually, it is necessary to keep asking questions for a while. So go out and do interviews and create a brainstorm session, to reveal a key bottleneck within your process.

Moreover, it is important to align opinions on the subject matter: three people may have three different answers to the same question, as they might experience a process differently.

Once you’ve decided on a major bottleneck, it’s time to focus on the ‘how’ and ‘why:’ How do you carry out the process and why do you do so in this particular way? By asking these types of questions, you discover the root of the problem.

This allows you to look for a solution. Remember that the most logical one isn’t always the best option. So, join forces and brainstorm away to figure out what solution best fits your organization.

An example: on-boarding new employees

Is the above still a bit abstract? Here’s a practical example: the on-boarding process of new employees. Usually, this process starts in the HRM department when a vacancy is posted. Once a new employee has been selected, certain actions need to be completed before he or she can start working for the company: a new laptop and cell phone must be arranged, and the new employee will need their own account to access the company’s data.

Multiple people and multiple departments are involved in the process, and any delays cause the entire chain to stagnate. If, for example, the new account is requested through email, it ends up on a large pile, where it is bound to be forgotten. This can be a major bottleneck.

Now, if you build an application to control and monitor the process, that automatically sends reminders and forwards the process to the next person responsible upon completion of each step, you will instantly see a huge improvement – in terms of both speed and efficiency!

Steps towards determining the happy flow

If you want to jump on the digitalization train, you will quickly find that it’s key to define your own process before turning it into an application. An effective way to do this is by asking the right questions. In this new blog series, we will guide you through this process step by step – starting with the happy flow!

What is a happy flow?

What does your process look like when everything goes the way it should? If you answer this question, you will get grip on the core of your process. We call this the happy flow. This is the most important thing to know about your process because it will keep your initial digitalization project small, completed on time and it will prevent loads of double work. But how to go about it?

#1 Start at the end

If you first describe the end – or, the desired outcome – of a process, it’s much easier to define its starting point as well. The end result could be a quote or a document of approval. The next step is the starting point. The latter can be an employee taking initial action, a customer submitting a request, or a supplier specifying a certain need, for example. Whatever the specifics of your situation may be, it’s important to first determine your end result and starting point, respectively.

#2 Determine the in-between steps

Now, it’s crucial to keep asking questions about the process, so you can fill in the gaps and reveal the in-between steps. By doing so you visualize both the happy flow and the exceptions in your process. The easiest way is to use a whiteboard or a notebook, so it’s easy to connect the dots and visualize your process.

#4 Components of the happy flow

There’s no need to do this chronologically; simply jot down every step or action you believe to be standard and important to the process.

#5 Exceptions

Whenever you feel that you’re describing an exception rather than a rule – for example, a step that’s only relevant if the amount involved exceeds 10.000 euros – you simply write them down on the exceptions list, you will need them in another stage.

#6 Create the entire flow

Once you’ve distilled all the standard important process steps, list them chronologically on a piece of paper. That’s your happy flow: a useful overview that provides insight into your process. This will serve as the framework for the first version of the application you want to create. When this application is tested and approved you can decide if and where you want to add steps from the exceptions list.

Curious about other important questions you should be asking? In other blogs, we’ll tell you how to use this approach to reveal the bottle necks.

Automate your manufacturing process!

If your company manufactures goods or products, it will have a certain process in place to do so. However, ensuring that every step of this process goes efficiently and smoothly isn’t easy.

An inventory that isn’t up to date, for example, can cause serious problems – up to the point where you need to stop production until missing parts arrive. Oftentimes, automation provides an excellent solution, especially if you use a tool like Triggre. In this blog, we’d like to share an example which illustrates this perfectly.

Inventory management and up-to-date information

One of our customers in the automotive industry recently asked us to create the concept version of an application within two weeks. After that, they would continue developing it independently.

The goal of the application: automate inventory management based on production, so car parts are always in stock. Obviously, this greatly facilitates the car manufacturing process, as it optimizes efficiency and eliminates the hassle of having to stop production due to a missing part.

But we took it one step further by mapping the individual process steps, based on which we added information to the application. It is now possible to indicate the production stage at which each car part is used.

As a result, employees have an instant overview at every stage. They get to see a list containing all the required parts, and once they use these, the application automatically updates the inventory.

This way, everyone within the organization always gets topical information on the status quo. Moreover, employees make less mistakes during the manufacturing process, as they always know which parts they should use at what time.

Cost-efficient and tailor-made solution

Although deadlines were tight, we met them all, and the application was up and running within the set time frame. More importantly, the results are satisfying.

Especially when running a smaller business – like our customer’s – major ERP systems are rarely money well spent. Therefore, a stable solution such as Triggre provides an excellent solution: it’s cost efficient and entirely tailored to your process!

What can(‘t) you do with Triggre? Get the most out of your tool!

OCI

Triggre helps organizations stay competitive in the market. It ensures that you can work much faster by simplifying processes in an easy way. It allows you to build whatever tool you think your organization needs. Should you have a ‘what if?’ question, finding the answer with Triggre is a breeze.

You can adapt your software in no time to see it in practice and test the results. Triggre is a time-saving, innovation-friendly and profitable tool. In this blog, we’d like to explain all things above by sharing an example!

Creating contracts anywhere: OCI’s module

Our client OCI used to experience problems because their ERP system was not available at all locations. For example, when the sales manager visited a customer to negotiate a new contract, he scribbled any agreements made on a notepad.

Once he got back to the office, he could enter the information into the system. But it would take him a while to do so, as he tends to have multiple customer visits scheduled on an average day. In other words, he had to keep the customer waiting.

Therefore, OCI used Triggre to make an addition to their customer portal: a module that is used to create contracts by Sales Managers. Nowadays, the process is significantly smoother.

Upon concluding an agreement with a customer, the sales manager logs onto the customer portal on location to enter all relevant information, such as the agreed-upon price and amount.

In the background, all the required data is sent to OCI’s ERP system. Moreover, the contract is immediately available to the customer within the portal, so the latter can start placing orders right away.

You got the tool… now use it!

The great aspect is that OCI was already using Triggre for other processes and saw an opportunity to get even more out of it. This illustrates the importance of regularly reflecting on your processes. Can you work more efficiently and/or serve your customers better? The answer(s) may surprise you.

To clarify this, let’s end our blog with an analogy: if you’ve always traveled by plane and your new boss suddenly puts you into an autonomous car, you’ll only gradually discover its wide range of possibilities. So consider yourself an airplane passenger and Triggre your brand new state of the art vehicle!