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When our customers start using Triggre, we usually observe several phases that they go through. In our last two blogs, we described how growing insights and innovativeness led our customer NCR to build three applications to take the hassle out of certain processes.

In this last blog of the series, we’d like to discuss the third phase, in which NCR, now instilled with evolved skills, developed a more complex application: the inbound routing guide.

Mapping out the process independently

Suppliers are allowed to send packages – which, for example, contain ordered parts – to NCR’s distribution center at the expense of NCR. In the past, courier services were used for heavy shipments, but that didn’t turn out to be an economical way of working.

To control cost, it’s often useful to combine several packages and send them at once, even if this means a package will arrive one day later – it doesn’t make a difference to the process.

As NCR had successfully automated three processes using Triggre, it wondered if it could build an application for this shipping process, too. An important condition was to keep it as simple as possible for suppliers.

Now that NCR had gained the necessary experience, it mapped out and reorganized the entire process independently. Whereas during the first phase they asked Triggre to provide insight into the process, this time around, they only requested that we built the application.

Building the application was very complex – especially because several forms of transportation (air, sea, and road) were involved, each of which incurs different costs, but it worked.

Profitable with positive ‘side effects’

Within two months, the costs of investment were recovered. The application has saved NCR a lot in terms of expenses at a global level. Moreover, the process was designed in such a way that it had very positive unintended ‘side effects.’

For example, the company gained insight into the number of packages that were sent separately. This was important information, as NCR had previously instructed its suppliers to combine several packages into one shipment.

When using the inbound routing guide, they discovered that few of them actually did this. However, the application provides such clarity and ease of use that suppliers are currently following through on it.

NCR already has plans to expand the application to other logistic centers, which will only require small adaptations. It is yet another example of the power of Triggre: once you unleash its possibilities, the sky is the limit!

When the Triggre ball starts rolling, efficiency and insight increase rapidly. In this blog series, you can read more about the line along which our customers often develop their process automation thinking and skills.

Last time, we told you about the application our customer NCR built when it first started using Triggre. Today, we’d like to share their next step: building solutions for simple yet hassle-inducing processes.

Asset management: from confusion to overview

With the first application up and running, NCR decided to have a close look at its other processes to determine which of these could benefit from automation, too. Asset management came first. To whom are laptops given? What is the price of a laptop? How many devices are currently broken?

Of course, there were lists available, but these were complex and often confusing. Therefore, NCR’s first step was to simplify the process. Everything was brought down to one goal: to maintain a topical overview of all distributed and returned laptops.

The second step was quick and simple: NCR built the application and went live with it independently.

Harmonized codes: tool for suppliers

Shortly after automating asset management, a third application followed to better deal with harmonized codes. These are part of an internationally standardized system consisting of names and numbers to classify traded products.

Certain codes require companies to pay customs duties. To deliver products, NCR’s suppliers must have these codes. If they don’t, it is necessary to apply for them first.

NCR used to handle the entire process in a rather time-consuming way: after receiving a request, an employee had to look up if a code already existed. If it didn’t, they had to apply for one. Usually, such requests were not handled right away, which often resulted in considerable delays.

Automating the process seemed to be a logical decision. Therefore, NCR built an application that suppliers can use independently: they look up if codes are available, and if not, they can immediately apply for them through the tool. NCR’s employees no longer need to interfere. They have more time to work on other tasks!

Growing insights trigger more automation

The best part of NCR’s application building journey is that the organization has gradually discovered all the possibilities that Triggre offers. After creating its first tool, the outbound routing guide, NCR saw how easily and quickly they could automate dragging processes.

This insight led to the second and third applications we discussed today – but also to a fourth one, which we will discuss in the final blog of this series!

When working with customers, we often observe a certain evolution: a line along which they develop their ‘process automation thinking’ and skills.

First, they get acquainted with the possibilities that Triggre offers to their organization. Then, they start coming up with solutions for small, simple processes which cause a great hassle. Finally, they tackle major processes, which they can elaborate independently to a high degree.

Today’s blog is the first in a series in which we’d like to illustrate this, explaining the initiatives and progress of our customer NCR.

Improving the logistics center outbound process

NCR needed to solve an issue that employees regularly encountered in the logistics center. The fact that different countries set different rules that packages should meet, posed the necessary problems. Moreover, when a shipment’s worth exceeds a certain amount, a letter of credit is required, which results in delays.

Therefore, it is often better to split a 20,000-dollar shipment into two 10,000-dollar shipments, for example, as the latter are handled faster when going through customs. But manually weighing pallets after they’ve been filled is not very efficient. Naturally, it is better to have insight into such matters earlier in the process.

All this information was ‘stored’ in employees’ minds, but NCR figured it should be visible to everyone involved. Also, it wanted to handle the issue in a more structured way. There was an Access-based application, but it couldn’t be adjusted and it was very slow. Therefore, it was in urgent need of replacement. The solution? Triggre.

From process examination to application

As NCR just started working with Triggre, it requested our help in creating an outbound routing guide.

First, we had a close look at the process from a business perspective. Not all steps were efficient or logical, so we recommended making some process improvements. After that, we created the application together. NCR asked us to finish it, as it couldn’t make time to do it in the short term.

One step forward, more to follow

Now, the application is up and running, and it has brought the expected results. The process is clearer to employees, and it’s the same for everyone. This makes it easier to show others the ropes and train them. Also, the flow has improved significantly, as there are less exceptions in the process.

All in all, the outbound routing guide was a great introduction to the possibilities that Triggre has to offer. And as it turned out, it was only the first in a range of innovative process automation steps for NCR. In our next blogs, we’ll tell you about their other initiatives!