International customer portal

International customer portal

OCI Nitrogen implemented Triggre on top of their ERP system to handle customer contracts, order management, and order track and trace. OCI offers resellers and customers the opportunity to manage contracts and orders via the customer portal. By digitalizing customer interactions, OCI saves on their order management efforts whilst customer experience improves.

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The customer portal offers resellers and customers the ability to handle contracts and orders 24/7

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OCI Nitrogen

Chemicals production plant

Before

Customers lacked self-service capabilities, there was a drop in customer satisfaction and high order handling efforts were needed.

After

OCI Nitrogen's customer satisfaction increased significantly. Their application has 24/7 insights into contracts, orders, and deliveries, as well as real-time connection with ERP for actual stock balance.

Key features implemented

Contract management
Contract management
Sales and account managers easily add and maintain bulk volume contracts via the sales portal, on any device.
Order intake
Order intake
The customer portal allows customers to create new orders on their current contract. The volume balance is updated in real-time.
Track and trace
Track and trace
Real-time status updates on orders are available in the customer portal and via email notifications.
Sample requests
Sample requests
The customer portal handles sample material requests and shipping, available for sales, resellers, and customers.
Back-end system sync
Back-end system sync
The customer portal is connected with a traditional legacy ERP system via middleware to get real-time data on orders, volume, pricing, and ETA.
Shipment management
Shipment management
The shipment management module supports a swift and straight-through process integrated into the carrier processes.

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